Returns

Unsuitable items may be refunded or exchanged within 14 days of our despatch date. Before you return something you must notify us within 48 hours of receipt. include your original receipt in the returned parcel.

Returns received after the 14 days time frame are accepted at the discretion of Chapmans Jewellery and can only be refunded with a credit note which can be used online or in store.

Jewellery purchased online through our website will need to be posted back to us for return or exchange within 3 working days of receiving the item. Please note that we are unable to accept returns or exchanges on pierced earrings. 

Please send all returns to Chapmans Jewellery, 26 Market Place, Durham, DH1 3NJ. The product you return must be in new, unused, and unworn condition. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Customers' statutory rights are unaffected.

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